We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. During the checkout process, you can choose the payment method that suits you best.

Yes, your payment information is secure. We use industry-standard encryption technology to protect your data during the checkout process. Additionally, we do not store any sensitive payment details on our servers. All payments are processed by Shopify.

Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. If you encounter any issues, contact our customer support team for assistance.

You can check the status of your order by logging into your account on our website. Once your order has shipped, you will receive a confirmation email with tracking information to monitor the delivery progress.

Yes, we offer gift cards in various denominations. You can purchase them directly from our website, and they make for great gifts for friends and family.

Our return policy allows for returns within [14] days of receiving your order. Items must be in unused and resalable condition with original packaging. Please refer to our Returns page for detailed instructions and to initiate the return process. Note that not every product may be accepted for return. Final sale items are not returnable nor exchangeable. We, "RoyalGear", reserve the right to determine whether an order is returnable.

You can reach our customer support team through the Contact Us page on our website or by emailing [support@royalgear.ca]. We strive to respond to inquiries promptly during our business hours.

We often run promotions and discounts. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay updated on the latest offers and discounts.

We offer standard and expedited shipping options via Canada Post, UPS, and FedEx. (Note that these shipping options may not be visible during checkout). Standard shipping typically takes [1-3] days, while expedited shipping delivers within [5-7] days. Exact delivery times may vary depending on your location.

Yes, we do offer international shipping to most countries. Shipping costs and delivery times will vary based on the destination. During the checkout process, you can enter your address to see the available shipping options and costs.

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You can view the shipping costs during the checkout process before completing your purchase.

Unfortunately, we cannot change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase. If you encounter any issues, contact our customer support team for assistance.

We apologize for any delays. Please use the provided tracking number to check the status of your shipment. If you still have concerns, contact our customer support team, and we'll assist you in resolving the issue.

We may offer free shipping promotions during specific periods or for qualifying orders. Check our website or promotional emails for current offers. Free shipping eligibility is often based on order value or specific promotional criteria.

Unfortunately, we are unable to combine separate orders into one shipment. Each order is processed and shipped individually. Please ensure all items are included in your initial order to minimize shipping costs.

In the rare event that your package is lost or damaged, please contact our customer support team immediately. We will initiate an investigation with the carrier and work to resolve the issue, whether through replacement or a refund.